Breaches

If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without undue delay.

Subject Access Requests

You have the right to request access to a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’. This information is provided to you free of charge however, we can refuse to respond or charge a ‘reasonable fee’ of £10 + VAT when a request is manifestly unfounded, excessive or repetitive. We will provide this information in a structured, commonly used and machine readable form. If you would like to submit a Subject Access Request, please contact our Data Protection Officer in writing:

• By Post: Data Protection Officer, Whiteleaf Business Centre, 11 Little Balmer, Buckingham, MK18 1TF
• By Email:  [email protected]

Rectifying or updating personal data

If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. You can let us know about any changes.

Withdrawing Consent

You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer:

• By Post: Data Protection Officer, LJ Franklin Business Services, Whiteleaf Business Centre, 11 Little Balmer, Buckingham, MK18 1TF
• By Email:  [email protected]
• By Phone:  +44 (0) 1280 812 196

Please note, by withdrawing consent, LJ Franklin Business Services may be unable to execute the contract that you have entered into with us and will result in termination of our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to complain

If you have a complaint about any aspect of data protection or if you feel your security or privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our Data Protection Officer:

• By Post: Data Protection Officer, Whiteleaf Business Centre, 11 Little Balmer, Buckingham, MK18 1TF
• By Email:  [email protected]
• By Phone:  +44 (0) 1280 812 196